Comprehensive Law 25 Compliance Services

Everything Your Business Needs to Stay Compliant

We provide complete, turnkey Law 25 compliance management for Quebec businesses. From initial deployment to ongoing operations, we handle every aspect of your privacy compliance so you can focus on running your business.

Our Core Services

Data Protection Officer (DPO) Services

Your Designated Privacy Expert

We serve as your organization’s Data Protection Officer, fulfilling all regulatory requirements and managing your privacy program.

What’s Included:

Official designation as your DPO for regulatory purposes
Point of contact for the Commission d’accès à l’information (CAI)
Privacy impact assessments for new projects
Vendor and processor compliance reviews
Internal privacy training and guidance
Documentation of all compliance activities
Regular compliance status reporting

Why It Matters:
Law 25 doesn’t explicitly require a DPO for all businesses, but having designated privacy expertise demonstrates good faith compliance and ensures someone knowledgeable handles regulatory matters professionally.

Privacy Policy Development & Deployment

Custom Policies That Actually Work

We create comprehensive, legally compliant policies tailored to your specific business operations and deploy them to your digital properties within 24 hours.

What You Get:

Complete privacy policy compliant with Law 25
Terms of service and acceptable use policies
Cookie and tracking technology notice
Data retention schedule documentation
Consent management documentation
Clear, accessible language as required by law
Professional formatting and presentation
Integration with your website and applications

Languages:
All policies provided in French (required) and English (recommended for bilingual operations).

Updates:
Automatic updates when regulations change or your business practices evolve. You’re always current without lifting a finger.

Data Request Management

Professional Handling of Customer Rights

When customers exercise their privacy rights, we manage the entire process from receipt to resolution, ensuring compliance with all legal timelines.

Requests We Handle:

Access requests (customers wanting to see their data)
Deletion/erasure requests (“right to be forgotten”)
Rectification requests (data correction)
Portability requests (data in transferable format)
Objection to processing
Withdrawal of consent
Information requests about data practices

Our Process:

Customer requests are routed to our secure system
We verify the requester’s identity
We coordinate with you to compile necessary data
We prepare the response in required format
We deliver the response within legal timelines
We maintain complete documentation

Response Times:
We ensure compliance with Law 25’s 30-day response requirement, with extensions documented when necessary.

Privacy Complaint Management

Protect Your Reputation, Ensure Compliance

Privacy complaints require careful handling to resolve issues while maintaining regulatory compliance. Our experienced team manages these sensitive situations professionally.

How We Help:

Receive and triage all privacy complaints
Conduct preliminary investigation
Communicate with complainants professionally
Develop resolution strategies
Document the complaint and resolution process
Report to CAI when required
Implement preventive measures

Escalation:
If complaints escalate to the CAI, we serve as your primary contact, prepare official responses, and manage all regulatory communications.

Prevention:
We analyze complaint patterns and work with you to address root causes, reducing future complaints.

Regulatory Monitoring & Updates

Always Current, Never Outdated

Privacy regulations evolve constantly. We monitor changes and ensure your compliance program stays current without you having to track every amendment and bulletin.

What We Monitor:

Law 25 amendments and regulations
CAI guidance documents and bulletins
Court decisions affecting privacy law
Industry best practices
Federal privacy law developments (PIPEDA, Bill C-27)
International standards affecting Quebec businesses

Automatic Updates:
When changes affect your compliance obligations, we automatically update your policies, procedures, and documentation. You’re informed of significant changes but don’t need to take action.

Proactive Notifications:
We alert you to upcoming changes that may require business decisions or operational adjustments, giving you time to plan.

Data Processing Registry

Required Documentation, Maintained For You

Law 25 requires businesses to maintain a registry of data processing activities. We create and maintain this documentation for you.

Registry Contents:

Types of personal information collected
Purposes for each type of data
Categories of data subjects
Third parties receiving data
Data retention periods
Security measures in place
Cross-border data transfers

Always Updated:
As your business evolves, we update the registry to reflect current practices. Always audit-ready.

Breach Response Support

Expert Guidance When You Need It Most

Data breaches require immediate, coordinated action. We guide you through the response process and handle compliance obligations.

Our Support Includes:

Initial breach assessment and severity determination
Guidance on containment and remediation
Determination of notification obligations
Preparation of notifications to affected individuals
CAI notification when required
Media response coordination (if needed)
Post-breach analysis and improvement recommendations
Complete documentation for regulatory purposes

Response Timeline:
We’re available for breach response 24/7. Time is critical, and we ensure you meet all notification deadlines.

Consent Management Support

Compliant Consent Practices

Law 25 has specific requirements for obtaining and managing consent. We ensure your consent mechanisms meet legal standards.

What We Provide:

Consent form templates and language
Consent tracking requirements
Guidance on when consent is required vs. legitimate interest
Consent withdrawal mechanisms
Documentation of consent practices
Regular consent practice audits

Vendor & Third-Party Management

Compliance Beyond Your Walls

Your compliance responsibilities extend to how your vendors and service providers handle data. We help you manage these relationships properly.

Our Support:

Vendor privacy assessment questionnaires
Data processing agreement templates
Vendor compliance reviews
Guidance on vendor selection criteria
Documentation of vendor relationships
Ongoing vendor compliance monitoring

Cookie & Tracking Compliance

Transparent Data Collection

If your website uses cookies or tracking technologies, you need proper disclosure and consent mechanisms.

What We Handle:

Cookie audit and inventory
Cookie policy creation
Consent mechanism implementation guidance
Third-party tracking disclosure
Analytics tool compliance review
Marketing technology compliance assessment

Employee Training & Awareness

Your Team Knows What to Do

Compliance requires everyone in your organization to understand basic privacy principles and their responsibilities.

Training Included:

Privacy basics for all staff
Role-specific training (sales, marketing, IT, customer service)
Data handling best practices
Incident recognition and reporting
Annual refresher training
New employee onboarding materials

Format:
Online modules, documentation, and reference materials your team can access anytime.

Cross-Border Data Transfer Support

Compliant International Operations

If you transfer data outside Quebec or Canada, specific rules apply. We ensure you meet these requirements.

Services:

Transfer mechanism assessment
Standard contractual clauses
Adequacy determinations
Transfer impact assessments
Documentation of international transfers
Compliance with foreign jurisdiction requirements

Documentation & Record Keeping

Audit-Ready at All Times

Compliance means maintaining proper records. We create and maintain all required documentation.

Documentation We Maintain:

Processing registry
Consent records
Data request logs and responses
Complaint logs and resolutions
Breach incident reports
Policy revision history
Training completion records
Vendor compliance documentation
Risk assessments and remediation plans

Regular Compliance Reporting

Stay Informed About Your Privacy Program

Quarterly reporting keeps you informed about your compliance status and activities.

Reports Include:

Data requests received and processed
Complaints received and resolved
Policy updates implemented
Regulatory changes affecting your business
Compliance metrics and trends
Recommendations for improvement

Service Delivery

Month 1: Rapid Deployment

Initial 2-hour consultation
Policy creation and deployment (24 hours)
Request management system setup
DPO designation and activation
Team training materials provided

Ongoing: Continuous Management

All requests and complaints handled
Policies monitored and updated
Regulatory changes tracked
Documentation maintained
Regular reporting provided
Direct support when you need it

What’s Not Included

To maintain transparency, here’s what requires additional services:

Custom software development or technical implementation
Legal representation in litigation or formal proceedings
Compliance certifications (ISO 27001, SOC 2, etc.)
Penetration testing or security audits
GDPR compliance for EU operations (can be added)
Legal opinions on complex business transactions
Lobbying or regulatory advocacy

For any of these needs, we can recommend qualified partners or discuss enhanced service options.

Pricing: $500/Month

Everything listed above is included in your monthly subscription.

No setup fees
No per-request fees
No surprise charges
Cancel anytime with 30 days notice

Getting Started

Ready to stop worrying about Law 25 compliance?

Schedule your initial consultation today. In just 2 hours, we’ll assess your needs and can have you fully protected within 24 hours.

Contact us to begin.

Professional compliance services for Quebec businesses. Not a substitute for legal advice in complex matters.