Accessibility

Our Commitment to Accessibility

We are committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Measures to Support Accessibility

We take the following measures to ensure accessibility:

  • Include accessibility as part of our mission statement
  • Integrate accessibility into our procurement practices
  • Provide continual accessibility training for our staff
  • Assign clear accessibility goals and responsibilities
  • Employ formal accessibility quality assurance methods

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known Limitations:

  1. Third-party content: Some embedded content from third-party services may not be fully accessible because we cannot control the accessibility of external services.
  1. PDF documents: Some older PDF documents may not be fully accessible. We are working to remediate these documents. If you need assistance accessing any PDF content, please contact us.
  1. Complex forms: Some complex forms may require additional assistance. We provide alternative methods to complete these processes by contacting our support team directly.

Accessibility Features

Our website includes the following accessibility features:

  • Keyboard Navigation: All interactive elements can be accessed using a keyboard
  • Screen Reader Compatibility: Content is structured to work with screen readers
  • Text Alternatives: Images include alternative text descriptions
  • Clear Language: We use clear, simple language throughout the site
  • Consistent Navigation: Navigation structure is consistent across all pages
  • Sufficient Color Contrast: Text meets minimum contrast ratios for readability
  • Resizable Text: Text can be resized up to 200% without loss of functionality
  • Skip Links: Skip navigation links allow users to bypass repetitive content
  • Form Labels: All form fields have clear, descriptive labels
  • Error Identification: Form errors are clearly identified and described

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Alternative input devices
  • Keyboard-only navigation

Assessment Approach

We assess the accessibility of our website through:

  • Self-evaluation
  • External accessibility consultants
  • User testing with people with disabilities
  • Automated accessibility testing tools
  • Manual accessibility testing

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

Contact Methods:

We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

Commission des droits de la personne et des droits de la jeunesse du Québec

Compatibility with Browsers and Assistive Technology

Our website is designed to be compatible with recent versions of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Our website is designed to be compatible with assistive technologies on:

  • Windows operating system with JAWS or NVDA
  • macOS with VoiceOver
  • iOS with VoiceOver
  • Android with TalkBack

Technical Information

The accessibility of our website is continuously monitored using both automated and manual testing methods. We regularly review and update our content to maintain compliance with accessibility standards.

Date

This accessibility statement was created on June 5th, 2023 and last reviewed on March 3rd, 2025.